Terms of Use
These Terms of Use govern your access to and use of the Vela iOS app and related services. Please read them carefully. By downloading, installing, or using Vela, you agree to these terms. If you do not agree, do not use the app.
1. Acceptance of terms
By downloading, installing, or using Vela you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree, you must not use the app. You also agree to Apple's standard Licensed Application End User Licence Agreement (the Apple EULA), which governs all apps downloaded from the App Store.
2. Use licence
Subject to your compliance with these terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use Vela on iOS devices you own or control, solely for personal, non-commercial use. You may not:
- Modify, copy, or distribute the app or any content it generates for you outside the personal-use context for which it was created;
- Reverse engineer, decompile, or disassemble any part of the app, except to the extent such restriction is prohibited by applicable law;
- Use the app or any of its content for commercial purposes;
- Remove copyright, trademark, or other proprietary notices, including the Vela watermark on shared artifacts;
- Attempt to gain unauthorised access to the app's backend, API, or accounts other than your own;
- Use automated tools (bots, scrapers) to interact with the app or its backend;
- Use the app to build a competing product or service;
- Use the app in any manner that violates applicable law.
3. Subscriptions
Vela offers auto-renewable subscriptions and a one-time lifetime purchase ("Vela Pro") through the Apple App Store, governed by the Apple EULA. Tiers and pricing are displayed in the app before purchase and may vary by region.
- Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before renewal. Your Apple ID will be charged upon confirmation of purchase and at each renewal.
- Free trial. If a free trial is offered as part of a subscription, the trial will automatically convert to a paid subscription at the end of the trial period unless you cancel at least 24 hours before it ends.
- Managing your subscription. You can manage or cancel your subscription at any time in your Apple ID settings (Settings → [your name] → Subscriptions) or via the "Manage subscription" link inside the app's Settings screen.
- Lifetime option. Where a one-time lifetime purchase is offered, it grants ongoing access to Vela Pro for as long as the app is available on the App Store and the relevant product is supported.
- Refunds. Refund requests are handled by Apple in accordance with Apple's policies. We do not process refunds directly.
- Price changes. We may adjust subscription prices from time to time. Any change will be communicated in advance and will only apply after your current billing period ends. If you do not agree to a new price, you can cancel before the change takes effect.
4. What Vela is — and is not
Vela is a wellness product that produces immersive audio narratives. It is a creative and reflective tool, not a guarantee of outcomes. We do not promise that the things you describe to Vela will come to pass, and we make no claim that listening to a Vela story causes any specific real-world result.
- Not a medical device, not medical advice. Vela is not a substitute for professional medical, psychological, or psychiatric care, and is not intended to diagnose, treat, cure, or prevent any disease or mental health condition. Consult a qualified healthcare professional before starting any new wellness practice, especially if you have a diagnosed condition, a history of trauma, are pregnant, or are currently in treatment.
- Not financial, legal, or career advice. Stories you generate may reference money, jobs, relationships, and other life decisions. Vela is not a substitute for advice from qualified professionals in any of these areas, and should not be relied on as the basis for important life choices.
- Not a crisis service. Vela is not designed to respond to mental health emergencies. If you are in crisis, experiencing suicidal thoughts, self-harming, or in immediate danger, please contact your local emergency services or a crisis hotline immediately. In the United States, the 988 Suicide & Crisis Lifeline is available 24/7 by calling or texting 988, or via chat at 988lifeline.org. Outside the United States, please search for a local crisis line.
- Use at your own discretion. If you experience distress or any adverse effect while using Vela, stop and consult a healthcare professional. Do not listen to stories while driving, operating machinery, or in any situation where reduced attention could cause harm.
5. Content the app will refuse to generate
To keep the experience safe and aligned with the practice, Vela's backend declines to generate certain categories of story regardless of how the request is framed:
- Romantic interference with named people. We will not generate narratives that try to change the feelings or behaviour of a specific named third party (e.g. an ex returning, a non-consenting person developing romantic interest).
- Medical-cure manifestations. We will not generate narratives that frame the disappearance of a disease, condition, or pregnancy outcome as a manifestation goal.
- Harm to others. We will not generate any narrative whose stated intention is harm to another person.
Where we detect a request in one of these categories, the app surfaces a brief explanation and does not produce a story. We may extend or refine these categories over time.
6. AI-generated content
Vela's stories, story-prompt previews, and affirmations are generated by artificial intelligence systems (Anthropic's Claude for the writing, ElevenLabs for voice synthesis). While we take care to guide these systems toward helpful and appropriate output, AI-generated content:
- May occasionally be imperfect, unexpected, or off-topic.
- Is not guaranteed to be accurate or suitable for every user in every moment.
- Should not be treated as a source of factual, medical, legal, or therapeutic authority.
If something in a story feels wrong, off, or unhelpful, stop the story, and please let us know so we can improve.
7. Shared artifacts and the watermark
The app lets you generate shareable artifacts from your stories, affirmations, and memory wall (quote cards, audio clips, vision cards). Each artifact carries a Vela watermark. The watermark is part of the licence under which the artifact is created — please do not remove, obscure, or modify it.
8. Privacy
Your use of Vela is also governed by our Privacy Policy, which explains what data we collect, how we use it, and the choices you have.
9. Intellectual property
The Vela app, including its design, code, name, logo, narrator voices, prompt design, and any original written or visual material, is owned by Vela and protected by copyright, trademark, and other intellectual property laws. These terms do not grant you any ownership rights in those underlying assets; they grant you a limited licence to use the app for personal, non-commercial purposes.
Stories, affirmations, and other content generated for you by Vela in response to your inputs are yours to keep and use for your own personal, non-commercial enjoyment. You may share generated artifacts (with the watermark intact) on personal social media accounts. Commercial use, large-scale redistribution, or use to train other AI systems is not permitted.
Third-party trademarks mentioned in the app (for example, Apple, Anthropic, ElevenLabs, RevenueCat, PostHog, Cloudflare) remain the property of their respective owners and are used only for identification purposes.
10. Disclaimer of warranties
Vela is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law. We disclaim all warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of the course of dealing or usage of trade. We do not warrant that the app will be uninterrupted, error-free, secure, or free of harmful components, or that any defects will be corrected. We make no warranty that any specific outcome described in a Vela story will occur in your real life.
11. Limitation of liability
To the fullest extent permitted by applicable law, in no event will Vela, its developer, contractors, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or in connection with your use of or inability to use the app. In no event will our total aggregate liability to you for all claims arising out of or relating to these terms or the app exceed the amount you paid us (if any) in the twelve months preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages, so some of the above limitations may not apply to you. In those jurisdictions, our liability will be limited to the greatest extent permitted by law.
12. Termination
You may stop using Vela at any time by uninstalling the app. We may suspend or terminate your access to Vela if you violate these terms, misuse the service, or engage in conduct that we reasonably believe harms the app, us, or other users. Termination does not affect any rights and obligations that by their nature should survive, including intellectual property ownership, disclaimers, and limitations of liability.
13. Changes to these terms
We may update these terms from time to time. The "Last updated" date at the top of this page reflects when the current version took effect. Material changes will be communicated in the app or by email where we have one. Continued use of Vela after changes take effect constitutes acceptance of the revised terms.
14. Governing law
These terms are governed by the laws of the jurisdiction in which Vela's developer is established, without regard to conflict-of-law rules. Disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of that jurisdiction, unless applicable consumer protection law provides otherwise.
15. Contact
For any questions about these terms, email [email protected].